This policy aims to provide users with answers to common questions they may encounter during the purchase, use, and maintenance of cookware and tableware, helping them to better understand product characteristics, usage methods, and related precautions, thereby improving their overall shopping experience and user satisfaction. This policy is for reference only and does not constitute any additional commitment or guarantee.
Regarding product use, cookware of different materials and structures is suitable for different cooking methods and heat source environments. Before first use, users should carefully read the accompanying instructions and safety tips to confirm whether the cookware is suitable for gas stoves, induction cooktops, ovens, or other heat sources. During use, avoid exceeding the recommended temperature or prolonged empty heating to prevent affecting product performance or lifespan. Tableware should also be used appropriately according to its material characteristics, avoiding sudden temperature changes or improper heating methods.
Regarding cleaning and maintenance, it is recommended to wash cookware and tableware after they have completely cooled down, using soft cleaning tools and mild detergents. Avoid using strong corrosive or surface-damaging cleaning materials. Some products may be dishwasher safe, but users are still advised to check the relevant instructions before use to prevent damage due to improper cleaning methods. Proper daily maintenance helps extend the product’s lifespan and maintain its good condition.
Regarding order and after-sales issues, users should carefully verify the product model, quantity, and delivery information before placing an order. If the received cookware or plates are damaged during transportation, missing parts, or have obvious quality problems, users should contact customer support within a reasonable time and provide necessary order information and photos for timely assistance. Issues arising from incorrect specifications or changes in needs due to user reasons will be handled according to relevant policies.
Regarding product images and descriptions, the product images and descriptions displayed on this website are for reference only. Actual products may vary slightly due to differences in shooting environment, lighting conditions, display devices, or production batches. The actual product shall prevail. Users should make a comprehensive judgment based on product descriptions, size information, and usage needs when purchasing.
These terms and conditions will be updated periodically based on actual service conditions and user feedback. Users are advised to carefully read the relevant content before purchasing and using cookware and plates to obtain a safer, smoother, and more reassuring user experience.